Cancellation & Refund Policy
Last updated: June 24, 2025
Flexible cancellation options designed with your convenience in mind
Free Cancellation
Cancel for free up to 2 hours before your scheduled service
Easy Process
Cancel online, through app, or by calling customer service
Fair Charges
Minimal cancellation fees only for last-minute cancellations
Cancellation Timeline
More than 2 hours before service
Free cancellation - No charges apply. Full refund if payment was made in advance.
1-2 hours before service
₹99 cancellation fee - Charged to cover professional allocation costs.
Less than 1 hour / No-show
50% of service cost - Charged as our professional has already started traveling.
How to Cancel Your Booking
Mobile App
Use our mobile app
Download AppRefund Process
Refund Timeline:
- Credit/Debit Cards: 5-7 business days
- Net Banking: 5-7 business days
- Digital Wallets: 1-2 business days
- UPI: 1-2 business days
Refund Method:
Refunds are processed back to the original payment method used for the booking. Cash payments cannot be refunded and will be credited to your Urban Klean wallet.
Rescheduling Options
Instead of canceling, you can reschedule your service:
- Free rescheduling up to 2 hours before service
- Reschedule to any available slot within the next 30 days
- Subject to professional availability in your area
- Same pricing as original booking
Emergency Situations
We understand that emergencies happen. In case of:
- Medical emergencies
- Natural disasters
- Government restrictions or lockdowns
- Power outages or water shortages
We will waive cancellation charges on a case-by-case basis. Please contact our customer service team with relevant documentation.
Service Provider Cancellation
If our service professional needs to cancel due to:
- Personal emergency
- Illness
- Vehicle breakdown
- Weather conditions
We will either provide a replacement professional or offer full refund with a ₹100 inconvenience credit to your Urban Klean wallet.
Subscription Service Cancellations
For subscription-based services:
- Cancel anytime with 24 hours notice
- Unused services will be refunded proportionally
- Active subscriptions can be paused for up to 60 days
- Restart paused subscriptions anytime
Contact for Cancellations
Need help with cancellation or have questions about our policy?
Phone: +91 81250 78774 (24/7)
Email: support@urbanklean.in
Live Chat: Available on our website and mobile app